Are you using HE or High Efficiency Detergent?
Use only HE or High Efficiency detergent. Always measure detergent. If you have very soft water, you may need to use less detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads, or error codes to appear.
CLICK HERE for more information on HE Detergent and how the washer works
Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on?
Run the Clean Washer cycle every month to maintain washer freshness. This procedure helps keep odors from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with affresh® washer cleaner or liquid chlorine bleach to clean the inside of the washer.
Unload washer as soon as cycle is complete.
affresh® cleaners are available at many retailers. Find one here.
CLICK HERE for more information on the using the "Clean Washer" cycle
Did you use "no splash" or "easy pour" liquid chlorine bleach?
This type of liquid chlorine bleach contains a thickening agent that may create excess suds in washers. If this is the case, run the washer with regular liquid bleach products.
Is the drain hose kinked or clogged?
You may have a restricted drain hose or standpipe (drainpipe).
Make sure that the drain hose is not kinked or clogged.
CLICK HERE for a video on proper drain hose installation
Still need help?
Please contact us at 1-866-616-2664, or by live chat, email or mail.