How to Prevent Ice Chips from Falling on the Floor
When using the ice dispenser, chips of ice may fall outside your glass or container. This condition usually results when the crushed ice feature is used, since crushed ice varies in shape and size. To reduce chips falling onto the floor, use a wide-mouthed container to catch crushed ice as it dispenses. Hold the container directly under the ice chute as high as possible in the dispenser area, and leave it in place momentarily after releasing the dispenser lever. The ice chute door does not immediately snap closed, and ice may continue to drop after the lever is released until the chute door completely closes.
If you experience an ice chip condition when dispensing ice cubes, consider if you used crushed ice the last time that you dispensed ice. Residual chips from the crushed ice may be in the dispenser chute. To remove the remaining ice chips dispense a few intact cubed ice cubes to help clear the chute.
Ice chips may also result from hollow ice cubes, cube bridging, or ice blockage, caused by inappropriate water fill into the ice maker. If you suspect this is happening it may be caused by a clogged water filter. If the filter is clogged and you are not able to immediately replace it, leave the filter out so the water system is in bypass mode. With the filter removed, the water system will continue to operate, bypassing the filter, and the clogged filter will not cause slow water dispensing or low ice production. However, in order to have filtered water, you will need to install a new filter.