Detergent Remains in Dispenser Area - Front Load Washer

Is the washer level? 

When the washer is not on a pedestal, all four feet need to be in firm contact with the floor. Try rocking the washer diagonally, from corner to corner, with your hands; adjust the feet if the washer teeters. The lock nuts on all four feet should be tightened against the washer cabinet.   Learn how to use your phone to level household appliances. 

If the washer is not properly leveled, water may not reach the detergent or flush the dispenser correctly. 

Was powdered detergent used? 

Clean the dispenser when caked detergent is present. Older detergent exposed to air will clump and not dissolve well. Replace the detergent if necessary and store it in a tightly closed container in a cool, dry place. 

Were detergent pods used? 

Single-dose laundry Packets (Pods) are low-sing HE detergents that deliver great cleaning, can prevent detergent overdose / oversudsing, and are easy and quick to use. Always place them in the tub or basket of your washer. Never place them in detergent dispensers. 

Are you using HE High-Efficiency detergent? 

Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds, which can lead to the washer leaking, draining concerns, and/or poor rinsing performance. 

Amana recommends using Swash® Laundry Detergent. It is designed to work in both high-efficiency (HE) and non-HE washing machines. With an 8x concentrated formula, you’ll use about a quarter of the detergent you’d need with a traditional 2x concentration detergent. It may look like a small amount, but you’ll be amazed at its effectiveness.