How is the water quality?
The quality of your ice and water will be only as good as the quality of the water supplied to your ice maker or water dispenser. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well-maintained.
Was new plumbing recently connected or installed?
New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice. Discard the first three batches of ice and flush additional water through the water dispenser.
Is the correct water supply line installed?
Verify that you are using one of the recommended water supply lines:
- Copper Water Supply Line
- A Water Supply Line purchased from Whirlpool
Depending on the household water supply properties and the type of supply line used by the consumer, properties in the water may cause different types of supply lines to react in different ways; this has the potential to result in bad odor or taste in the refrigeration water and ice systems.
This accessory is available for purchase. Locate the accessories page in the menu above.
Is food properly stored?
- Check for properly wrapped food. Ice and water absorb odors.
- Use airtight, moisture-proof packaging to help avoid odor transfer from stored food.
- If the ice cubes have an odd taste or odor, throw them away. Allow 24 hours for the ice maker to produce more ice.
Still need help?
Please contact us at 1-866-616-2664, or by live chat, email or mail.