Has all the packing and shipping material been removed?
Remove all packing material from the Microwave. Be sure no packing material is blocking the door lock system.
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door.
If you believe your product is in warranty, please contact us at 1-866-616-2664.
If you believe your product is out of warranty, service is not available for your countertop microwave. The cost of replacement parts and labor for a repair are often more than the cost of a new microwave. Use the menu above to shop for a new countertop microwave oven.