Are you using HE High Efficiency detergent?
Top Load HE washers are designed to use only HE High Efficiency Detergent.
The Deep Clean or Stain option should be started on a dry load only. These cycles should not be selected after the tub has started filling with water.
Laundry detergents are formulated to clean well at temperatures above 60°F (15.6°C). Water temperatures below 60°F (15.6°C) do not dissolve detergents well, especially powdered detergents. Use liquid detergent for colder water temperatures. Run hot water in the sink nearest the washer before starting to ensure hot water in the water lines.
Powdered detergent may not dissolve well in low speed wash cycles, such as the hand-wash cycle. Use liquid detergent for best results. Always use only HE High Efficiency detergent.
Leave enough space in the washer to allow the load to move freely. Clothing that is tightly packed in the washer may trap the detergent and not allow it to completely dissolve. Always use only HE High Efficiency detergent. Reduce load size if needed.
Did you use too much detergent?
Always follow detergent manufacturer's directions regarding the amount. Measure the detergent before putting it in the washer. If you have very soft water or a very lightly soiled load, you may need to use less detergent. If too much detergent is used, it will be difficult to fully rinse it away.
When using detergents labeled 2x or higher, follow detergent manufacturer's directions regarding amount. Since so little detergent is needed its easy to use too much.
Always use only HE High Efficiency detergent.
Older laundry detergents do not dissolve well in the washer, especially powdered detergent. Keep detergent containers closed to extend the shelf life. Always use only HE High Efficiency detergent.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.